Senior IT Engineering Consultant
Durham, NC
Full Time
Experienced
JOB DESCRIPTION OVERVIEW
The Senior IT Engineering Consultant will be responsible for assessing, designing, implementing, and supporting IT systems to meet the business objectives of CREO clients.
This individual will have effective communication and customer service skills; a strategic business mindset; strong technical experience in enterprise IT engineering support including experience administering cloud PaaS and IaaS platforms including Microsoft O365, Azure, and AWS; and have a passion for learning innovative solutions. The Senior Consultant will be able to proactively prevent potential technology problems and identify opportunities to transform business operations through the effective use of technology. The Senior Consultant will be engaged with multiple active clients to deliver business while working in parallel with business development activities. The Senior Consultant position will be based in Durham, NC. CREO offers a hybrid work schedule. Remote candidates may also be considered. Some client engagements will require business travel.
POSITION RESPONSIBILITIES
The following are critical, required experience / qualifications:
The following are preferred experience / qualifications:
The Senior IT Engineering Consultant will be responsible for assessing, designing, implementing, and supporting IT systems to meet the business objectives of CREO clients.
This individual will have effective communication and customer service skills; a strategic business mindset; strong technical experience in enterprise IT engineering support including experience administering cloud PaaS and IaaS platforms including Microsoft O365, Azure, and AWS; and have a passion for learning innovative solutions. The Senior Consultant will be able to proactively prevent potential technology problems and identify opportunities to transform business operations through the effective use of technology. The Senior Consultant will be engaged with multiple active clients to deliver business while working in parallel with business development activities. The Senior Consultant position will be based in Durham, NC. CREO offers a hybrid work schedule. Remote candidates may also be considered. Some client engagements will require business travel.
POSITION RESPONSIBILITIES
- Proactively engage with multiple clients, ensuring exceptional service delivery, and collaborate closely with stakeholders and senior leadership to drive successful technology solutions.
- Conduct architectural assessments to produce designs and cost estimates for both simple and complex organizations. The assessments should be consumable by both executives and technical staff.
- Provide strategic IT consulting services for mergers and acquisitions, including integration planning and execution.
- Lead Microsoft 365 migrations, ensuring seamless transitions with minimal disruption to client operations.
- Collaborate with stakeholders to understand business requirements and translate them into technical specifications.
- Assess client environments and provide actionable recommendations to improve operations, reduce costs, enhance security, and create business value.
- Develop and deliver solutions and strategies based on client needs.
- Drive business development efforts by cultivating relationships with existing clients and identifying opportunities with new clients. Develop solutions, author statements of work, and create cost estimates for new opportunities.
- Provide timely and expert ad-hoc advisory services to address client needs.
- Handle escalated IT tickets across a variety of clients leveraging ITIL (Information Technology Infrastructure Library) based tools, practices and processes.
- Serve as a point of escalation on incidents requiring engineering knowledge.
The following are critical, required experience / qualifications:
- BS/BA degree or equivalent combination of education and work experience.
- Minimum 5 years overall IT and/or system implementation experience.
- Experience managing core technology components (e.g., networking, server infrastructure, storage systems, and backup systems), and cloud computing.
- Familiarity with digital transformation projects and modern IT paradigms (e.g., microservices, DevOps).
- Knowledgeable and experienced with managing the core component infrastructure of M365 and Azure (e.g., Users, Groups, Exchange, Azure Active Directory, licensing, etc.)
- Knowledgeable and experienced with managing cloud PaaS (Platform as a Service) and IaaS (Infrastructure as a Service), specifically with Azure and/or AWS.
- Experience deploying and configuring M365 components including Teams, Exchange, Intune, Defender, and Sentinel.
- Proven experience designing, building and supporting enterprise systems solutions for small and medium businesses.
- Familiarity with regulatory compliance standards, such as SOC2, NIST, HIPAA, GDPR, GxP, etc.
- Experience with formal change management practices and procedures.
The following are preferred experience / qualifications:
- Experience deploying and configuring Enterprise Applications (e.g., Zoom and Adobe) and their integrations (including SSO).
- Experience deploying and configuring Identity and Access Management (IAM) systems (e.g., Azure Entra ID) including conditional access rules.
- Certifications including Azure Fundamentals, M365, Microsoft Security, AWS Cloud Practitioner or CCNA.
- Experience in consulting – managing multiple client engagements in parallel. A track record of trusted client-partner relationships and account growth through value creation.
- Subject matter expertise in Identity Management, Device Management, Cloud computing or similar technology areas.
- Experience in regulated environments / contexts (eg SOX, GDPR/HIPAA, FDA/GxP) and Life Science industry.
- Experience with Quality, Clinical or Lab information systems
- Scripting experience with PowerShell, Python, or similar DevOps focused technologies.
ABOUT CREO
CREO is the preferred consultancy to the world’s most promising companies that seek to improve human health. CREO serves growing life sciences, healthcare, and private equity portfolio companies across the U.S. and international markets. The company’s expertise and knowledge in strategy, M&A, commercialization, digital transformation, cybersecurity, analytics, and quality & regulatory compliance help organizations improve today’s business performance and develop tomorrow’s clinical innovations. Founded in 2015, CREO is headquartered in North Carolina’s Research Triangle Park. Join us and together let’s make a meaningful difference. Visit CREO at www.creoconsulting.com.
CREO is the preferred consultancy to the world’s most promising companies that seek to improve human health. CREO serves growing life sciences, healthcare, and private equity portfolio companies across the U.S. and international markets. The company’s expertise and knowledge in strategy, M&A, commercialization, digital transformation, cybersecurity, analytics, and quality & regulatory compliance help organizations improve today’s business performance and develop tomorrow’s clinical innovations. Founded in 2015, CREO is headquartered in North Carolina’s Research Triangle Park. Join us and together let’s make a meaningful difference. Visit CREO at www.creoconsulting.com.
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